|
Tool Name/(Source) |
Download
Name /Size |
| Bandwidth
Issues
|
Streaming
media over the Internet can be directly affected by the amount of
bandwidth you have to connect to the Internet. Web solutions produced
by Conference Archives, Inc., (CAI) have been developed with that
in mind. Regardless of how you connect to these digital archives,
please understand at times connecting to the streaming server as
well as the buffering and playing processes my take several seconds.
In order to achieve best results make sure the QuickTime Player
is configured to use your bandwidth optimally. To do this, follow
these steps: Open the QuickTime application and select the Edit
menu at the top. Select Preferences and then select QuickTime
Preferences. From the top of the new window, select Connection
Speed from the drop-down menu. From the drop-down menu that
appears below, please select your connection speed. Close QuickTime. |
| I
do not know or I am having trouble with my username and password? |
If
you are experiencing problems with your username and password, simply
send an email to support@conferencearchives.com
with a brief description of the problem or call 814-536-3356 and
select option 2 for technical support. |
| How
do I play a session? |
Click
on the session title on the index listing. You may also have to
click the play button in the player to start the audio stream. |
| The
session I have selected is not playing, what is wrong? |
First,
check to see if you have QuickTime Player installed on you computer.
If you do not, refer to the Installing QuickTime Player section
below. If you do have QuickTime installed, did you click on the
play button in the player. If you still do not hear any audio, system
resources may be running low causing the browser to leak memory.
To rectify this problem, stop the presentation and restart. If this
does not cure the problem, stop the presentation, close the window
and re-launch the presentation or restart you computer. |
| What
can I do if I was listening to an audio stream and it just quit? |
If
the audio or video stream should quit, simply click the play button
on the Audio Player controls, this always appears as an arrowhead
pointing to the right and the stream will begin where it left off. |
| The
Speaker Biography does not appear, what do I need to do? |
You
must have JavaScript enabled in your browser for this feature to
work. |
| The
Chapter Menu (via the Internet) does not seem to be working? |
Typically
you should wait until the Conference Archives Introduction is through
playing before utilizing the Chapter menu. |
| Session
Inspector™ (transcription search) Requirements: |
You
must use Microsoft Internet Explorer or Netscape 6.1 or higher to
use the Session Inspector™. |
| I
can't navigate prior to my search point in a closed-captioned presentation
(The Full Featured Player)? |
To
view any synchronized audio and slides prior to your search point
you must click the Refresh this Session link (the arrow image) that
is directly below the Session Inspector™ link. You then will
be able to navigate the entire closed-captioned presentation with
the "slider" or chapter menu which are found on the control bar
in the player. |
| System
Requirements: |
Mac
OS System Requirements
A PowerPC processor-based Macintosh computer.
At least 64MB of RAM.
Mac OS 7.5 or later. |
Windows
Systems Requirements
A Pentium-based PC or compatible computer.
At least 64MB of RAM.
Windows 95/98/NT/ME/2000 system software.
A Sound Blaster or compatible sound card and speakers.
DirectX version 3.0 or later recommended. |
|
| I
can't find the QuickTime Installer on the CD-ROM, what do I do? |
You can access
the QuickTime Installer by either clicking on the Macintosh or
Windows button on the left side of the archive website or going
to http://www.apple.com/quicktime/download/.
Note: You must have an active connection to the Internet
in order to complete the QuickTime software installation.
Macintosh
Users:
1.After
downloading the QuickTime Web Installer, simply double-click
its icon to begin the Web installation process.
2.Click
Continue at the Welcome message, and Agree to the EULA.
Select Full for the Installation Type option. Fill out the
registration and click Continue.
3.The
QuickTime Installer window appears and you are now ready
to download the necessary files, click Continue. If you
prefer to use a Proxy Server connection to download the
files, click the Use Proxy checkbox to specify the proxy
server address, port number, and your username and password,
if required. If you are unsure of these settings please
contact your network or systems administrator.
4.Select
the Internet connection that you have and click Continue.
After downloading the required files, the QuickTime Installer
begins installing the software on your computer.
5.After
a successful installation you receive a message asking you
to Restart you computer.
|
For
Windows Users (95/98/NT/ME/2000):
1.After
downloading the QuickTime Web Installer, simply double-click
its icon to begin the Web installation process.
2.Click
Continue at the Welcome message. Select the directory to
install the QuickTime software by clicking Browse. When
you have selected the directory, click Next. Select Full
for the Installation Type option. Click Continue.
3.The
setup program automatically creates a folder called QuickTime
to install program icons. You can type a new folder name
or select an existing folder from the list. Once you have
made your selections, click Next.
4.The
setup program installs the QuickTime plug-in into the Microsoft
Internet Explorer or Netscape Navigator or Communicator
plug-in folder. To locate additional browser plug-ins folders,
click Browse. Once you have made your selections, click
Next.
5.Fill
out the Registration information and click Next. If you
wish to use a Proxy connection to the Internet, click the
checkbox for "Use HTTP Proxy" and enter the address of the
Proxy server, if you do not know this information contact
your system administrator. Click Continue. The QuickTime
Web Installer will connect to the Internet and begin downloading
the files needed to complete the installation.
6.The
QuickTime Web installer begins installing the QuickTime
software files. Next, the QuickTime Setup Assistant appears.
Follow the on-screen instructions to set the connection
speed, QuickTime browser plug-in settings, and file type
associations.
7.Click
Next at the Introduction window, then select you Connection
Speed. Click Next at the Browser Plug-in window and Finish
on the File Type Association window. Finally click Close
on the Installation Finished screen.
|
|
| I
am behind a firewall, what do I do? |
QuickTime
uses the Real Time Streaming Protocol (RTSP) to send video and
audio over the Internet. Some institutions may have a firewall
that prevents movies streamed by RTSP to be viewed by clients
behind the firewall. To overcome this, QuickTime can stream video
and/or audio using the Hypertext Transport Protocol (HTTP)--the
protocol used by the worldwide web. Note: Playback performance
may lag when using HTTP streaming instead of RTSP. In addition,
the streaming server must also support streaming over HTTP.
To configure
QuickTime for use behind a firewall, open the QuickTime Settings
control panel. Choose Streaming Transport from the pop-up menu.
Click the Auto Configure button. If QuickTime is able to configure
itself for use behind a firewall, you should be able to watch
a streamed movie. Otherwise, select port 80 and quit QuickTime.
If you are
still unable to view streaming movies, contact your institution's
network administrator.
|
| General
troubleshooting tips for QuickTime Software on Windows-based computers: |
Although
the following tips are related to Microsoft Windows and PC hardware/software
configuration, these steps may help to resolve issues.
Troubleshooting Tips:
Make sure your computer meets the system requirements outlined at
http://www.apple.com/quicktime/download/requirements.html.
Try running ScanDisk to verify that the directory is OK. This is
an important step to take before installing any software.
Try running the stand-alone version of the QuickTime installer in
"Safe Mode." It is available at http://www.apple.com/quicktime/download/standalone/.
This can help to isolate issues with background applications, and
some driver conflicts.
Make certain you have installed the most recent drivers for your
sound and video cards. Even if you have a "brand new" computer,
it is not guaranteed to have the most recent software installed.
Contact the manufacturer of your sound and video cards for additional
information. Make certain you have installed a recent version of
DirectX. This can be downloaded from http://www.microsoft.com/directx/.
Errors are
usually related to software conflicts, unusable files, or incompatibilities.
They can also be related to specific hardware combinations, and
sometimes the way in which the hardware is configured. Keep in
mind that an error message does not necessarily point to a particular
cause or solution. Since there can be many different causes for
a particular symptom, some suggestions may not work, and you may
need to discover a solution on your own.
|
| Important
information for users of Windows Internet Explorer 5.5 SP2 and 6.0
with QuickTime: |
Microsoft
Internet Explorer for Windows, versions 5.5 SP2 and 6.0 no longer
support Netscape-style plug-ins, such as the plug-in installed as
part of QuickTime 5.0.2 and earlier versions. Consequently, Windows
customers using these versions of Explorer who visit this site may
be unable to view QuickTime content in the browser. To mitigate
this problem and to ensure a positive experience, you should visit
http://www.apple.com/quicktime/troubleshooting/streamingcheck.html
to insure you have the new ActiveX control for QuickTime.
Note: This affects only users of Internet Explorer on Windows. |
| Browser
recommendations: |
Users
are encouraged to use Netscape 6.1 or higher to view the archives.
As of this printing there are known issues with Internet Explorer. |
| I
need more help, who do I contact and how? |
Contact
Conference Archives, Inc. by any of the following methods:
Email: support@conferencearchives.com
Phone: 814-536-3356, select option 2 for Technical Support.
Fax: 814-536-3377
Address: 616 Main Street Suite 310 | Johnstown, PA 15905 |
